Privacy Policy

OVERVIEW

This privacy policy explains our online and offline information practices and describes how Serenergy Center LLC collects, uses and shares any Personal Information that is collected or that you provide when you use our website (www.serenergycenter.com), mobile applications and others. As you navigate the website, certain passive information may also be collected about your visit, including through cookies and similar technologies. 
We endeavor to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.

At Serenergy Express Relief Center we are committed to protecting our guests and users’ privacy. Keeping the Personal Information you share with us on www.serenegycenter.com secure and ensuring your understanding of how we collect, use, disclose and maintain your Personal Information is important to us. We maintain reasonable physical, electronic and procedural safeguards to protect your information and while no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your Personal Information.

If you have other questions about this Privacy Policy, please contact our Privacy Administrator at hello@serenergygroup.us

WHAT TYPE OF Personal Information DO WE COLLECT?

Automatically, once you visit our website www.serenergycenter.com certain information will be collected such as IP address, information about your browser, cookies and even the time zone where you are located.

As you browse the website, data is collected about individual web pages or products you view, how you interact with the website, and even the clauses that refer you to the website. We collect Personal Information about you when you visit www.serenergycenter.com and input information, whether you are registering to use the website, enrolling or signing up for features and services, participating in promotions, ordering or purchasing Products or in the course of any other exchanges of information, transactions and activities.

We may use the information we obtain from you, including Personal Information, to tailor your experience on the website, to display content we think may be of interest to you, or to let us customize what you see when you visit www.serenergycenter.com according to your preferences.

Device information is collected using the following technologies:

  • Automatic Data Collection: Serenergy Center LLC may collect certain information automatically through our products/services or other methods of web analysis, such as your Internet Protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type, operating system, Internet service provider, pages that you visit before and after using our products/services, the date and time of your visit, Internet service provider, browser type, the amount of time you spend on each page, information about the links you click and pages you view within our products/services, and other actions taken through use of our products/services such as preferences. To the extent devices transmit location data through GPS, Bluetooth, or WiFi signals, we may also collect this data.
  • Cookies: data or information sent by websites and stored on your device, which obtain data about your tastes and interests when browsing the Internet.
  • Personal Information: Serenergy Center LLC collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, guests, and Employees (collectively “Individuals”). When you use our products/services or engage in certain activities, such as registering for an account with Serenergy Center LLC, requesting products/services or information, purchasing products, or contacting us directly, we may ask you to provide Personal Information, such as your name, email address, phone number, birth date, address that are associated with your debit/credit card. Please note that we do not store credit/debit card numbers; that information is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy.
  • Purchase Information: When you make or attempt to make a purchase through www.serenergycenter.com, we collect information such as your name, billing address, shipping address, payment method including credit card numbers (or Paypal), email address, and phone number.
  • Communications with Us: We may also collect Personal Information from you such as email address, phone number, birth date, or mailing address when you choose to request information about our products/services, register for a newsletter or loyalty program that we may offer from time to time, contact customer service or otherwise communicate with us.
  • Surveys: Serenergy Center LLC may contact you to participate voluntarily in online surveys or in-person interviews and focus groups. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. We may use such information to improve our products, website and/or services and in any manner consistent with the policies provided herein. User participation in surveys allows us to better understand the demographics and interests of our users. Your responses in combination with the responses of our other users help us to improve www.serenergycenter.com and attract valued sponsors and advertisers to help us tailor features and activities you enjoy. If and when we choose to share user information collected from surveys, we will do so only in aggregate form such that a third party will not be able to identify any individual user.
  • Posting on the website: Serenergy Center LLC collects information you post through our website. For example, when you interact with other users or with www.serenergycenter.com by posting a review or other materials, the website will collect the information you provide in such submissions, including any Personal Information. If you choose to submit content to any public area of www.serenergycenter.com, such content will be considered “public” and will not be subject to the privacy protections set forth herein. We suggest a nickname of your personal choice is used for these communication purposes only, as you see fit.

Furthermore, Serenergy Center LLC acquires, holds, uses, and processes Personal Information about individuals for a variety of business purposes, including: To Provide Products, Services, or Information Requested. Serenergy Center LLC may use information about you to fulfill requests for products, services, or information, including information about potential or future products/services, including to:

  • Generally manage individual information and accounts.
  • Respond to questions, comments, and other requests.
  • Support the tracking and recovery of your Serenergy Center LLC and/or other products.
  • Provide access to certain areas, functionalities, and features of Serenergy Center LLC’s products/services.
  • Administrative Purposes: Serenergy Center LLC may use Personal Information about you for its administrative purposes, including to measure interest in Serenergy Center LLC’s products/services.
  • Develop new products and products/services.
  • Ensure internal quality control.
  • Communicate about Individual accounts and activities on Serenergy Center LLC’s products/services and systems, and, in Serenergy Center LLC’s discretion, changes to any Serenergy Center LLC policy.
  • Send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, notifications, or system maintenance.
  • Process payment for products or services purchased.
  • Process applications and transactions.
  • Verify Individual identity.
  • Prevent potentially prohibited or illegal activities.
  • Marketing Serenergy Center LLC Products and Services: Serenergy Center LLC may use Personal Information to provide you with materials about offers, products, and services that may be of interest, including new content or products/services. Serenergy Center LLC may provide you with these materials via online social platforms, websites, phone, text/SMS, postal mail, or email, as permitted by applicable law. Such uses include: To tailor content, advertisements, and offers.
  • Serenergy Express Relief Center has a newsletter distributed via email. If you choose to subscribe to this feature, you must provide a valid e-mail address. Your email address will be used for the distribution of the newsletter and any promotions or marketing that we feel may be of interest to you and will not be divulged to any third party, with the exceptions as detailed below. To unsubscribe from our newsletter, please review our help section on newsletters.

HOW DO WE USE YOUR Personal Information

Serenergy Center LLC handles the Personal Information we collect on a routine basis to fulfill orders and bookings placed through www.serenergycenter.com settlement processing, shipment planning and the sending of invoices and/or order ratification).

Also, Serenergy Center LLC has the Personal Information to communicate with you, to check our dispatch to detect possible risks or scams, to, according to the preferences you have provided us, offer you information or promotions of your interest related to our products or services.

Serenergy Center LLC uses the Device Information we collect to help uncover potential dangers and fraud (in particular, your IP address) and generally to improve and optimize our website.

SHARING YOUR Personal Information

  • Serenergy Center LLC shares your Personal Information with third parties, in compliance with applicable laws and regulations, to help us use it as described above.
  • Serenergy Center LLC also uses Google Analytics to understand how our users apply and use products and services from www.serenergycenter.com.
  • Serenergy Center LLC will share your Personal Information, in compliance with applicable laws and regulations, in response to a subpoena, search warrant or other lawful requests for information that we admit, or to protect our rights.
  • Serenergy Center LLC will share your Personal Information if we believe your actions violate any law, regulation, our Terms of Use Agreement, Additional Terms, Rules, this Privacy Policy, or any of our guidelines for promotions, Product offerings or any other features or functions of www.serenergycenter.com, or if you threaten the rights, property or safety of the Site, our Parent Companies, operational service providers, suppliers, Advertisers, other customers or users, or any other party.
  • Serenergy Center LLC will share your Personal Information if in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations.
  • Serenergy Center LLC will share your Personal Information in the event of a bankruptcy, merger, acquisition, transfer of control, joint venture or other business combination involving us, or our Parent Companies.

BEHAVIORAL ADVERTISING

Serenergy Center LLC uses your Personal Information to provide you with notifications or specific marketing correspondence that we believe may be useful to you.

DATA RETENTION

Once you place an order or book a service through www.serenergycenter.com we will retain your personal information in our records unless and until you request us to delete such information.

CHANGES TO THIS PRIVACY POLICY

Serenergy Center LLC reserves the right to change or update this Privacy Policy at any time to reflect, for example, changes in our products/services, usage practices or for other operational, legal or regulatory reasons.

ADDITIONAL INFORMATION

It is your sole responsibility to periodically review www.serenergycenter.com for changes or modifications. Following the posting of changes to this Privacy Policy your continued use of this site signifies your acceptance of those changes. It is your responsibility to give us current, complete, truthful, and accurate information and to keep the Personal Information that you provide us up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or you fail to update the information you give us.

You are solely responsible for maintaining the strict confidentiality of your user name and password and for any changes, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do so. You, and not us, are solely responsible and liable for your activity, behavior, use and conduct on www.serenergycenter.com and for any use of the website or any other activity or conduct in connection with the website, by any others who use your user name or password, unless and until you notify us that your user name or password may have been compromised, misappropriated or improperly taken, or used by another party. Bear in mind that when you submit information to us, it does not guarantee that we will permit you to use any or all of the features of functions of the website.

We reserve the right to deny access of a user account or website features or activities to any user if we believe there is a question about the identity of the person trying to access the account. And if the burden or expense of providing access to your Personal Information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. In such cases, we will provide to you an explanation of why access cannot be provided and a contact person for further inquiries.
If you have questions about our Privacy Policy, you can go directly to our Frequently Asked Questions section. You may contact us directly through hello@serenergygroup.us.

SOLE STATEMENT

This document is the sole statement of Serenergy Express Relief Center’s Privacy Policy with respect to this www.serenergycenter.com, and no summary, restatement or other version thereof, or other privacy statement or policy, in any form, including, without limitation, machine-generated, is valid.

This Privacy Policy was last modified in August, 2022 and is effective immediately.